PRIVACY POLICY

Your privacy is our priority. Learn how we protect and handle your information.

Last Updated: February 10, 2026

Overview

Understanding our commitment to your privacy

Welcome to EsportsTick. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services.

Important: By using our website and services, you consent to the data practices described in this policy. Please read it carefully.

Information We Collect

What data we gather and how we collect it

Personal Information

We may collect the following types of personal information:

Identity Information

Full name
Email address
Phone number
Date of birth
Profile picture

Transaction Information

Payment details (processed securely)
Billing address
Purchase history
Ticket preferences

Automatic Collection

Technical Information

IP address
Browser type
Device information
Operating system

Usage Information

Pages visited
Time spent on site
Referring website
Clickstream data

How We Use Your Information

Purposes for processing your data

Service Provision

Process ticket purchases
Manage your account
Provide customer support
Send order confirmations

Marketing & Communication

Send promotional offers
Event notifications
Newsletter updates
Personalized recommendations

Analytics & Improvement

Website optimization
User behavior analysis
Service improvements
Performance monitoring

Security & Compliance

Fraud prevention
Security monitoring
Legal compliance
Dispute resolution

Data Sharing & Disclosure

When and with whom we share your information

We do not sell your personal information. We may share your information with:

We engage trusted third-party service providers to assist with:

Payment processing (Stripe, PayPal)
Email delivery services
Cloud hosting and storage
Analytics and monitoring tools
Customer support platforms

For ticket validation and event management, we share necessary information with event organizers:

Name for attendance verification
Ticket purchase details
Contact information for event updates
Age verification (for age-restricted events)

We may disclose your information when required by law or to:

Comply with legal obligations
Respond to government requests
Protect our rights and property
Prevent fraud or security issues
Ensure public safety

In the event of a merger, acquisition, or sale of assets:

User information may be transferred
You will be notified via email
Your data remains protected under this policy
You may opt-out of data transfer

Data Security

How we protect your information

Encryption

All sensitive data is encrypted using industry-standard SSL/TLS encryption during transmission and at rest.

Access Control

Strict access controls and authentication mechanisms ensure only authorized personnel can access your data.

Regular Audits

We conduct regular security audits and vulnerability assessments to maintain the highest security standards.

Secure Infrastructure

Our systems are hosted on secure, SOC 2 compliant cloud infrastructure with 24/7 monitoring.

Your Responsibility: While we implement strong security measures, you also play a crucial role in protecting your account. Use strong passwords, enable two-factor authentication, and never share your login credentials.

Your Privacy Rights

Control over your personal information

Right to Access

Request a copy of your personal data we hold.

Right to Rectification

Correct inaccurate or incomplete information.

Right to Erasure

Request deletion of your personal data.

Right to Restrict

Limit how we use your personal data.

Right to Portability

Receive your data in a structured format.

Right to Object

Object to processing of your personal data.

How to Exercise Your Rights

To exercise any of your privacy rights:

Submit a request through your account settings
Email us at privacy@esportstick.com
Contact our Data Protection Officer

Response Time: We respond to all legitimate requests within 30 days. Verification of identity is required for security purposes.

Cookies & Tracking Technologies

How we use cookies and similar technologies

Contact & Complaints

How to reach us with privacy concerns

General Inquiries

For general privacy questions or concerns:

privacy@esportstick.com

Data Protection Officer

For formal privacy complaints or DPO contact:

dpo@esportstick.com

Formal Complaints

If you're unsatisfied with how we handle your privacy concern, you have the right to lodge a complaint with your local data protection authority. We will cooperate fully with any regulatory investigation.

Response Time

We acknowledge all complaints within 48 hours and aim to resolve them within 30 days.

Communication

We keep you informed throughout the investigation process and notify you of the outcome.

Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.